Skip to content
STASH
Sign up
On this page

Delete your STASH account

This page explains how to delete your account with STASH, the locker service of BORN TO LIVE, S.L.U., and what happens to your data. It applies to the STASH app for Android and to the website: it is the same account.

In the app

  1. Open the STASH app and log in.
  2. Go to Profile › Delete account.
  3. Confirm with your password.

On the website

  1. Log in at stash.ad.
  2. Go to Profile.
  3. Under “Danger zone”, press “Delete my account” and confirm with your password.

Without access to your account

If you have forgotten your password, reset it at stash.ad and follow the website steps. If you still cannot log in, email info@stash.ad from your account's email address and we will help you.

Requirements

  • No parcels waiting to be collected.
  • No credit debt (negative balance).

What happens next

  • All your sessions, in the app and on the website, are closed, and you receive an email with the date on which the account will be deleted.
  • The account is deleted 30 days after the request. Until then, if a parcel is dropped off for you, we will let you know and you can collect it as usual.
  • If you log in again before that date, the request is cancelled.
  • If, on the deletion date, you have a parcel to collect or a debt, the deletion is put on hold, we let you know by email, and it resumes once nothing is pending.
  • Once the account is deleted, you receive a confirmation email.

What is deleted

  • Name, company and tax number, email address, phone numbers, address and password.
  • Open sessions and push notification tokens.
  • Your access to the lockers is disabled.
  • Any remaining credit balance is forfeited: there are no refunds.

What is kept, and for how long

  • Invoices and credit and parcel records, for 6 years (Spanish Commercial Code, which also covers the 4 years required by tax law), without your contact details.
  • An encrypted, irreversible fingerprint of your email and phone number, solely to prevent the welcome gift credit from being claimed again with the same details, for as long as STASH offers that gift. It cannot be used to find out what the email or phone number was.
  • If a debt is still outstanding 90 days after the deletion date, your name, company, tax number, email and phone number are kept solely to claim it, and are erased once it is paid.
  • The technical log of emails and SMS sent is deleted automatically after 2 months.